Effective date: November 11, 2026
This Privacy Policy explains how AI Support Techs, operated by Arlington Contracting LLC (“we”, “us”), collects, uses, stores, shares and deletes information when you use AI Support Techs: our website at https://ai-supporttechs.com and our application at https://app.ai-supporttechs.com (together, the “Service”).
AI Support Techs connects to a Gmail inbox, drafts replies to customer support emails with artificial intelligence, and sends the replies you approve. If you turn on Auto-reply, it can also answer routine questions automatically.
1. Information we collect
Account information. Your email address and password when you create an account. Passwords are handled by our authentication provider and are never stored in plain text.
Business settings. The company name, reply tone and email signature you enter in Settings.
Knowledge base. The documents and text you add to your knowledge base so the AI can answer your customers accurately. Uploaded files are kept in our file storage.
Gmail data. When you connect a Gmail account, and only after you agree to the disclosure shown in the app, we access:
- the Gmail address of the connected account;
- the emails in your inbox: sender name and address, subject, body (plain text and HTML), date and thread identifier;
- the ability to send emails from that account.
We do not modify, label, archive or delete anything in your Gmail account.
Replies. The drafts generated for you, your edits, and the replies sent.
Billing information. Payments are processed by Stripe. We receive your subscription plan, status and billing period from Stripe. We never receive or store your full card number.
Technical information. Our hosting provider records standard request logs (such as IP address, browser type and the pages requested) to operate and secure the Service. We use only the cookies needed to keep you signed in and to secure the Gmail connection. We do not use advertising or analytics cookies.
2. How we use Google user data
We use the Gmail data described above only to provide the features you see in the app:
- Reading your inbox: to list incoming support emails in AI Support Techs and to classify them (for example billing question, technical issue or notification).
- Drafting replies: the content of an incoming email, with relevant entries from your knowledge base, is sent to OpenAI to generate a draft reply that you can review and edit.
- Sending replies: we send a reply from your Gmail address to the original sender when you click Send. If you turn on Auto-reply in Settings (it is off by default), replies to routine questions, such as general inquiries and how-to questions, are sent automatically. Emails about billing, refunds, cancellations, technical issues, complaints or legal matters are never answered automatically; they wait for your review.
The use of information received from Google Workspace APIs, including Gmail, will adhere to the Google User Data Policy, including the Limited Use requirements.
In particular:
- we do not use Gmail data for advertising, and we do not sell it or transfer it to advertising platforms, data brokers or information resellers;
- we do not use Gmail data, and do not allow anyone else to use it, to create, train or improve artificial intelligence or machine learning models;
- we do not use Gmail data to determine creditworthiness or for lending purposes;
- no person at AI Support Techs reads your emails, unless you ask us to for a specific support request and give your explicit consent, it is necessary for security purposes such as investigating abuse, or it is required by law.
3. Who we share information with
We share information only with the service providers below, only as needed to run the Service, and we never sell it.
- Supabase (database, file storage and authentication, including account emails such as sign-up confirmation): all account, settings, knowledge base, Gmail and reply data.
- OpenAI (email classification and draft generation): the content of incoming emails and relevant knowledge base entries.
- Vercel (application hosting): request logs and data in transit.
- Stripe (payments and subscriptions): the billing details you give Stripe.
- Google (Gmail connection): the requests made to your Gmail account on your behalf. Our own support and privacy mailboxes are hosted on Google Workspace.
- Namecheap (website hosting): request logs of visits to ai-supporttechs.com.
OpenAI does not use data sent through its API to train its models. We do not use OpenAI features that store data on OpenAI’s side (such as stored responses, assistants or uploaded files). OpenAI may keep API requests and responses in its abuse-monitoring logs for up to 30 days, then deletes them, unless longer retention is required by law or reasonably necessary to protect its services or others from harm.
We may also disclose information if required by law, to protect the security of the Service, or as part of a merger, acquisition or sale of assets. In that last case, Gmail data would be transferred only after we obtain your explicit prior consent.
4. How long we keep information
- Gmail emails and replies: kept while your Gmail account is connected. When you disconnect Gmail in Settings, we revoke our access with Google and immediately delete the synced emails and the replies generated for them.
- Account, settings and knowledge base: kept while your account exists.
- Account deletion: when you ask us to delete your account, we delete your account and all associated data, including uploaded knowledge base files, within 30 days of your request. We keep only the billing records we must retain for tax and accounting purposes.
- Backups: deleted data is removed from our live database immediately. If database backups are enabled, they are encrypted, used only to restore the Service after an incident, and deleted data disappears from them when they expire, within 30 days.
5. How to manage and delete your data
- Disconnect Gmail: Settings, then Disconnect. This revokes our access and deletes your synced emails and replies. You can also remove our access at any time from your Google Account at https://myaccount.google.com/permissions.
- Turn off Auto-reply: Settings, Auto-reply.
- Delete knowledge base entries: Knowledge Base, then delete the entry.
- Delete your account or get a copy of your data: email privacy@ai-supporttechs.com from the address of your account. We confirm deletion within 30 days.
6. Security
Data is encrypted in transit (HTTPS) and at rest. Gmail access tokens are additionally encrypted by our application before they are stored. Each customer’s data is isolated by database access rules, and access to production systems is limited to the people who run the Service.
7. Your rights
Depending on where you live, you may have the right to access, correct, delete or export your personal information, and to object to or restrict some processing. To exercise these rights, contact privacy@ai-supporttechs.com. We do not discriminate against anyone for exercising them.
Our servers and service providers may be located in the United States and other countries. By using the Service, you understand that your information is processed there.
8. Children
The Service is meant for businesses and is not directed to anyone under 18. We do not knowingly collect information from children.
9. Changes to this policy
If we make material changes, we will update the effective date above and notify account holders by email or in the app before the changes take effect.
10. Contact
AI Support Techs, operated by Arlington Contracting LLC
Illinois, United States
Privacy requests: privacy@ai-supporttechs.com
General support: contact@ai-supporttechs.com