Effective date: November 11, 2026
These Terms of Service (“Terms”) govern your use of AI Support Techs, including the website at https://ai-supporttechs.com and the application at https://app.ai-supporttechs.com (the “Service”). AI Support Techs is operated by Arlington Contracting LLC, an Illinois limited liability company (“we”, “us”). By creating an account or using the Service, you agree to these Terms. If you use the Service for a company, you confirm that you can bind that company to these Terms.
1. The service
AI Support Techs connects to a Gmail account you control, reads incoming emails, drafts replies with artificial intelligence based on your knowledge base, and sends the replies you approve. If you turn on Auto-reply, it also answers routine questions automatically; emails about billing, refunds, cancellations, technical issues, complaints or legal matters are always left for your review.
2. Your account
You must be at least 18 and give accurate information when you sign up. You are responsible for keeping your password confidential and for all activity under your account. Tell us at contact@ai-supporttechs.com if you believe your account has been accessed without permission.
3. Gmail connection
You may connect only a Gmail account that you own or are authorized to use. By connecting it, you authorize us to read its inbox and send emails from it as described in our Privacy Policy. You can disconnect it at any time in Settings or from your Google Account. Your use of Gmail remains subject to Google’s own terms.
4. AI-generated replies
Drafts are generated automatically and can be inaccurate, incomplete or unsuitable. You are responsible for reviewing drafts before sending them and for every email sent from your account, including emails sent by Auto-reply, which you choose to turn on. Keep your knowledge base accurate and up to date: the quality of the drafts depends on it.
5. Subscriptions and payment
Paid plans are billed in advance, monthly or yearly, through Stripe, and renew automatically until cancelled. Each plan includes a monthly number of AI drafts. If you upgrade, the new plan takes effect as soon as the payment succeeds: you are charged a prorated amount for the rest of the current billing period, and the higher draft allowance applies immediately. If you downgrade, the change takes effect at the end of the current billing period, and you keep your current plan until then. You can cancel at any time from the Billing page; the cancellation takes effect at the end of the current billing period, and you keep access until then. Subscription payments are generally non-refundable, except where required by law. We may, at our discretion, issue a refund or credit for billing errors or in exceptional circumstances. We may change prices for future billing periods with at least 30 days’ notice.
6. Acceptable use
You agree not to:
- use the Service to send spam, unsolicited bulk email, or deceptive, unlawful or harmful content;
- break any law, including privacy, consumer protection and anti-spam laws (such as CAN-SPAM);
- connect an account you are not authorized to use;
- try to access other customers’ data, disrupt the Service, or bypass its security or usage limits;
- reverse engineer the Service, or resell it without our written agreement.
We may suspend or terminate an account that breaks these rules.
7. Your content
You keep all rights to your emails, knowledge base and other content. You grant us a limited license to process that content only to provide the Service to you, as described in our Privacy Policy. You are responsible for having the rights to the content you add.
8. Our property
The Service, its software and its branding belong to us or our licensors. These Terms give you a right to use the Service, not ownership of it.
9. Third-party services
The Service relies on third parties, including Google, OpenAI, Stripe, Supabase and Vercel. We are not responsible for their services, and an outage on their side may affect the Service.
10. Disclaimer
The Service is provided “as is” and “as available”. To the extent allowed by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not guarantee that the Service will be uninterrupted or error-free, or that AI-generated content will be accurate.
11. Limitation of liability
To the extent allowed by law, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill. Our total liability for any claim related to the Service is limited to the amount you paid us in the 12 months before the claim.
12. Termination
You can stop using the Service and request deletion of your account at any time by emailing privacy@ai-supporttechs.com. We may suspend or end your access if you breach these Terms or if we stop offering the Service. Sections 7 to 11 and 13 survive termination.
13. Governing law
These Terms are governed by the laws of the State of Illinois, United States, without regard to its conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Illinois.
14. Changes to these terms
We may update these Terms. If we make material changes, we will notify account holders by email or in the app at least 15 days before they take effect. Continuing to use the Service after that date means you accept the new Terms.
15. Contact
AI Support Techs, operated by Arlington Contracting LLC
Illinois, United States
General support: contact@ai-supporttechs.com
Privacy requests: privacy@ai-supporttechs.com